Plumbing emergencies do not wait for business hours. A burst pipe at midnight, a sewer backup on a Sunday morning, or a water heater failure during a cold snap can happen to any homeowner in Burnaby, New Westminster, or the Tri-Cities. When it does, the speed of your response — and the speed of the plumber you call — directly affects how much damage you end up with.
Hippo Plumbing & Heating provides 24/7 emergency plumbing service throughout Burnaby, New Westminster, Coquitlam, Port Coquitlam, and Port Moody. Our licensed technicians respond quickly, assess the situation, and get your plumbing back under control.
What Counts as a Plumbing Emergency?
Not every plumbing issue requires an emergency call, but the following situations usually do:
- Burst or ruptured pipe — water is actively flooding your home
- Sewer backup — sewage is coming up through drains, toilets, or floor drains
- Major leak — water is damaging walls, floors, or ceilings and cannot be contained
- No hot water — especially in winter or for households with young children or elderly residents
- Overflowing toilet that will not stop — after shutting off the supply valve
- Frozen and burst pipes — during cold weather in unheated crawl spaces or exterior walls
- Water heater failure with visible leak — tank is leaking onto the floor
If you smell gas, leave the home immediately and call FortisBC at 1-800-663-9911 before calling a plumber. Gas leaks are a utility emergency first.
What to Do Before the Plumber Arrives
Taking a few quick steps while you wait can significantly reduce damage:
- Shut off the main water supply — usually near the water metre or in the basement
- Turn off the water heater — set gas to "pilot" or switch off the electric breaker
- Open taps to drain pressure from the system
- Stay away from electrical panels or outlets that have been exposed to water
- Take photos and video of all visible damage for your insurance claim
- Move valuables and electronics out of flooded areas if it is safe to do so
Emergency Plumbing in Burnaby
Burnaby is one of Metro Vancouver's most densely populated cities, with housing stock ranging from newer condos and townhomes to older single-family homes that may have dated plumbing systems. Homes in Burnaby's older neighbourhoods — including Burnaby Heights, Capitol Hill, and South Slope — may have aging copper, galvanized, or Poly B piping that is more prone to sudden failure.
Hippo Plumbing & Heating serves all Burnaby neighbourhoods and can respond to emergencies throughout the city including Metrotown, Brentwood, Lougheed, and surrounding areas.
Emergency Plumbing in New Westminster
New Westminster's older housing stock — particularly in Sapperton, Uptown, and Queens Park — often features plumbing that is decades old. Tree root intrusion into sewer lines, corroded supply pipes, and outdated fixtures are all common in the area. Sewer backups in New Westminster homes can be especially serious when connected to older clay or cast iron drain lines.
We serve homeowners throughout New Westminster including Queensborough, Glenbrooke North, and West End.
Emergency Plumbing in the Tri-Cities
The Tri-Cities — Coquitlam, Port Coquitlam, and Port Moody — is our home service area. We are deeply familiar with the housing stock, plumbing systems, and common issues across all three cities. Whether you are in a newer townhome in Port Coquitlam, an older detached home in Maillardville, or a waterfront property in Port Moody, our team can reach you quickly.
Emergency calls in the Tri-Cities are a core part of what we do, and we prioritize fast response times for urgent situations.
Common Emergency Plumbing Situations We Respond To
- Burst pipes — repair and emergency shutoff
- Sewer line backups — diagnosis and clearing
- Hot water tank failure — emergency replacement or repair
- Overflowing toilets and drain blockages
- Major appliance supply line failures (washing machine, dishwasher)
- Frozen pipe thawing and repair
- Leaking shut-off valves and supply lines
Why Fast Response Matters
Water damage compounds quickly. What starts as a small leak can soak drywall, warp flooring, and create conditions for mould growth within 24 to 48 hours. A burst pipe that runs for even an hour can release hundreds of litres of water into your home's structure. The faster a licensed plumber stops the source and assesses the damage, the lower your repair bill — and your insurance claim — will be.
Call Hippo Plumbing & Heating for Emergency Service
If you are dealing with a plumbing emergency in Burnaby, New Westminster, Coquitlam, Port Coquitlam, or Port Moody, call us now. We provide 24/7 emergency response and can dispatch a licensed technician to your home.
Emergency plumbing service in Burnaby, New Westminster & the Tri-Cities — call Hippo Plumbing & Heating at (604) 365-0812 any time, day or night.
FAQs
Do you offer 24/7 emergency plumbing in Burnaby?
Yes. Hippo Plumbing & Heating provides 24/7 emergency plumbing service in Burnaby and throughout Metro Vancouver including New Westminster, Coquitlam, Port Coquitlam, and Port Moody.
What should I do if a pipe bursts?
Shut off the main water supply immediately, turn off the water heater, and call a licensed emergency plumber. Document the damage with photos and avoid areas where water is near electrical panels or outlets.
How fast can you respond to a plumbing emergency?
Response times depend on your location and current call volume, but we prioritize emergency calls and dispatch as quickly as possible. For urgent situations, call us directly at (604) 365-0812.
Do you serve New Westminster and the Tri-Cities?
Yes. We serve Burnaby, New Westminster, Coquitlam, Port Coquitlam, Port Moody, and surrounding Lower Mainland communities.