Privacy Policy
Last updated: June 2025
1. Who We Are
Hippo Plumbing & Heating ("we," "our," or "us") is a plumbing and heating company based in Coquitlam, British Columbia, Canada. Our website address is hippoplumbing.com. We are committed to protecting your personal information and complying with the Personal Information Protection Act (PIPA) of British Columbia.
2. Information We Collect
We collect personal information only when you voluntarily provide it to us, such as when you fill out our contact or service request form, call us directly, or email us. The information collected may include your name, email address, phone number, city or address, and a description of the plumbing or heating issue you are experiencing. We also collect non-personal technical information through standard web server logs for website security and performance purposes. We do not use tracking cookies for advertising.
3. How We Use Your Information
We use the information you provide solely to respond to your service inquiry or request, schedule and provide plumbing or heating services, send job confirmations, invoices, and service follow-ups, and contact you about your specific inquiry. We do not use your information for marketing without your explicit consent, and we do not sell or share your personal information with third parties for commercial purposes.
4. How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption for all data transmission. Contact form submissions are transmitted securely and retained only for the purpose of responding to and completing your service request.
5. Retention of Information
We retain personal information only as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. Service records may be retained for up to 7 years for warranty and legal compliance purposes.
6. Your Rights
Under BC's PIPA, you have the right to request access to, or correction of, your personal information that we hold. To exercise this right, please contact us at the details below. We will respond to requests within 30 days.
7. Third-Party Services
Our website may use Google Fonts for typography, which may involve a connection to Google's servers. Our contact form may use a third-party form processing service. These services have their own privacy policies, and we encourage you to review them.
8. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with the updated date shown above. Continued use of our website after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions or concerns about this privacy policy or how we handle your information, please contact us:
Hippo Plumbing & Heating
709 – 3080 Lincoln Ave, Coquitlam, BC V3B 0L9
Phone: (604) 365-0812
Email: service@hippoplumbing.com